Managing my account Archives

October 25, 2024

How to change an e-mail address for the main user?

Please go to the “Messages” section by clicking on the email icon in the top right corner. After that click on “New message”.
Next, send a message with the following text:
‘I, ‘Name of authorised person’, would like to change my email (for the company ‘Company Name’), from ‘old mail’ to ‘new mail’.’

October 25, 2024

What if my account is blocked?

If you are unable to login into your account for any reason, please check your email inbox and spam folder. If there is no email from us, then please contact us via support@payver.io.

October 25, 2024

My First Deposit

As your account has only EUR currency straight after opening, but you want to make a deposit in another currency, please see How to add a new currency to your account

If you want to make a deposit in EUR, please jump into How to find my Account details?

October 25, 2024

How do I close my Payver account?

We’re sorry to hear you’d like to close your Payver account. Your feedback is important to us, and we’d love to know how we can improve. If there’s anything we can do to keep you as a valued customer, please let us know at support@payver.io.
If you’ve decided to permanently close your Payver account, please follow these steps:
Steps to Close Your Payver Account:
1. Ensure Your Account Balance is sufficient to charge the account closing fee:
o If you still have funds in your Payver account, transfer them to another bank account.
o If your account balance is negative, please add funds to bring the balance up to the amount of the account closing fee.
2. Initiate Account Closure:
o Visit the Payver mobile app or website.
o Log in using your credentials to verify your identity.
o Navigate to Messages > New message and submit a request to begin the closing process.
3. Securely Dispose of Your Payver Card:
o Once your account is closed, please destroy your Payver card. Cut through the chip and magnetic stripe before disposing of the pieces in separate waste bins for added security.
Additional Support:
If you’re unable to log in to your account, please email us at info@payver.io from your registered email address with the following details:
• A written request to close your Payver account, including the preferred closure date or a request to close it “as soon as possible.”
• Your full legal name.
• The details of your Payver account.
• An alternative bank account IBAN for us to transfer any remaining funds (if applicable).
For further assistance, feel free to reach out to our support team.